Welcome to Lavender. By accessing this website, browsing our plant and landscape catalog, or submitting any contact or quote request, you agree to these Terms & Conditions. Please read them carefully before using the website.
1. Website Purpose
This website is provided for catalog browsing, plant and landscape product information, wholesale quote requests, business inquiries, and project support. It is not a direct online shop — we do not process payments or confirm orders through this website. All supply, pricing, and availability is subject to a separate review and written confirmation process.
2. Catalog Browsing and Product Information
Product listings, images, descriptions, sizes, quantities, specifications, and prices displayed on this website are provided for general reference and guidance only. They do not constitute a binding offer, guaranteed availability, or a confirmed price.
Plant products naturally vary in appearance, size, colour, growth stage, and condition due to season, growing environment, stock turnover, and supplier availability. Images are representative only. The actual products supplied may differ from images shown on the website.
Lavender may update, correct, or remove product listings, pricing, and availability information at any time without prior notice.
3. Quote Requests Are Not Confirmed Orders
Submitting a quote request through this website — whether through the quote basket, a product page form, the contact form, or any other form — does not constitute a confirmed order, reservation of stock, or agreement to supply.
Quote requests are reviewed by our team, and a formal quotation may be issued separately by email or other written communication. A quotation is only valid once expressly confirmed in writing by Lavender. Until written confirmation is provided:
- No stock is reserved
- No price is fixed or guaranteed
- No delivery date is committed
- No contract or supply agreement exists
4. Pricing, Availability, and Product Variation
All pricing shown or communicated during the quote process is indicative unless confirmed in a written quotation or invoice issued by Lavender. Final pricing may vary based on quantities, delivery location, project scope, timing, and market conditions at the time of confirmation.
Product availability is subject to seasonal and operational stock levels. Lavender may substitute, adjust, or decline to supply specific items if they are unavailable at the time of confirmation, and will communicate any such changes before proceeding.
5. Orders and Written Confirmation
A supply arrangement, order, or service engagement is only established upon receipt of a signed quotation, written purchase order, or other written confirmation accepted by Lavender. The terms stated in the confirmed quotation or written agreement take precedence over any general content on this website.
Payment terms, cancellation rights, partial delivery arrangements, and any returns, replacements, or refund provisions (if applicable) will be stated in the confirmed quotation, invoice, or written agreement. These website Terms do not create any implied payment, refund, or warranty obligations beyond what is expressly confirmed in writing.
6. Delivery and Service Area
Delivery and supply are subject to the location, project scale, stock availability, and operational capacity of Lavender at the time of confirmation. Delivery schedules, lead times, and logistics arrangements are estimates unless expressly confirmed in writing as part of a formal quotation or agreement.
We primarily serve the UAE market. Supply outside this area, if offered, will be confirmed separately and subject to applicable logistics and regulatory requirements.
7. User Responsibilities
By using this website, you agree to:
- Provide accurate and complete information in any form submission
- Use the website only for lawful purposes related to plant, landscape, or wholesale product enquiries
- Not misuse the website, submit false or misleading requests, or attempt to access systems or data beyond your authorisation
- Not interfere with the website’s operation, security, or availability
8. Accuracy of Submitted Information
You are responsible for ensuring that any information you submit — including project specifications, quantities, site details, contact information, and delivery requirements — is accurate at the time of submission. Lavender will rely on the information you provide when preparing quotations or responding to your enquiry. We are not responsible for errors in quotations or supply arrangements that result from inaccurate information submitted by you.
9. Payments, Invoices, Cancellations, and Returns
Payment terms, invoice schedules, deposit requirements, and cancellation conditions will be set out in a formal quotation, invoice, or written agreement issued by Lavender on a per-order basis. No standard payment, cancellation, or return right is implied by use of this website or submission of a quote request.
Any claims relating to returns, replacements, or defects must be raised promptly and in accordance with the terms stated in the relevant written agreement or quotation.
10. Intellectual Property
Unless otherwise stated, all website content — including text, plant photography, product descriptions, branding, design, layout, and other materials — is owned by or licensed to Lavender. You may not reproduce, distribute, modify, or reuse any content from this website without prior written permission from Lavender.
11. Third-Party Links and Services
This website may include links to external websites, mapping services, social media platforms, or other third-party tools. Lavender is not responsible for the content, availability, accuracy, or privacy practices of any third-party websites or services. Accessing external links is at your own risk.
12. Website Availability and Changes
We aim to keep this website available and up to date, but we do not guarantee uninterrupted access. The website may be temporarily unavailable due to maintenance, upgrades, security responses, or factors outside our control. Lavender may update, change, or discontinue any part of the website at any time without notice.
13. Limitation of Liability
This website and its content are provided on an “as available” basis. To the maximum extent permitted by applicable law, Lavender is not liable for any indirect, incidental, or consequential losses arising from your use of this website, reliance on unconfirmed catalog or quote information, website downtime, data loss, or any matter beyond our reasonable control.
Nothing in these Terms limits Lavender’s liability for fraud, gross negligence, or any other matter that cannot be excluded under applicable UAE law.
14. Privacy Policy
Your use of this website is subject to our Privacy Policy, which explains how we collect, use, and protect the information you provide. By using this website or submitting any form, you acknowledge that you have read and understood our Privacy Policy.
15. Changes to These Terms
Lavender may revise these Terms & Conditions at any time. Updated terms will be published on this page and take effect immediately upon publication. Your continued use of the website after any update constitutes acceptance of the revised terms. We encourage you to review this page periodically.
16. Contact
If you have questions about these Terms & Conditions, or about any quotation, supply arrangement, or business enquiry, please contact us:
- Email: [email protected]
- Phone / WhatsApp: +971 52 650 7709
- Address: Dubai, United Arab Emirates