This Privacy Policy explains how Lavender collects, uses, and protects information gathered through this website. By using this website, submitting a contact or quote request, or browsing our plant and landscape catalog, you acknowledge the practices described below.
This policy covers general website data practices. For specific legal advice relating to your situation, please consult a qualified professional.
1. Who We Are
Lavender is a UAE-based business providing plant supply, landscape products, and wholesale catalog services. Our website allows customers and businesses to browse our catalog, request wholesale quotes, and contact our team directly. We do not operate a direct online checkout — all orders are confirmed separately following a quote review process.
You can reach us at:
- Email: [email protected]
- Phone / WhatsApp: +971 52 650 7709
- Address: Dubai, United Arab Emirates
2. Information We Collect
We collect information in the following ways:
- Information you provide directly — such as your name, company name, email address, phone number, project details, quantities, product preferences, notes, and any other information you include in a contact or quote request form.
- Technical information — such as your IP address, browser type, device type, pages visited, referral source, and session data, collected automatically when you browse our website.
- Cookie data — small files stored in your browser to support website functionality and session continuity (see Section 5).
3. Quote and Contact Form Data
When you submit a quote request or contact form, we collect the information you provide, which may include your name, company, email address, phone number, product or plant requirements, quantities, required delivery dates, project notes, and any other details you choose to share.
This information is used to review and respond to your inquiry, prepare a quotation, follow up on your request, and communicate with you about your project. Submitting a form does not create a confirmed order or reservation — it initiates a review process by our team.
4. Quote Basket and Session Data
Our website includes a quote basket feature that allows you to add plant products and submit a combined quote request. When you use this feature, a temporary session is created in your browser to store your selected items until you submit or clear your quote basket.
Session data is stored temporarily and is not linked to your personal identity unless you complete and submit a quote request form. We do not sell or transfer quote basket session data to third parties.
5. Cookies and Similar Technologies
Our website uses cookies and similar browser storage technologies to support website functionality, maintain your session, and improve your browsing experience. Types of cookies used include:
- Session cookies — temporary cookies that expire when you close your browser, used to maintain your quote basket and form session state.
- Functional cookies — cookies used by security and anti-spam tools to verify your browser environment.
- Analytics cookies — cookies used to understand how visitors interact with our website (see Section 6).
Most browsers allow you to control or disable cookies through your browser settings. Disabling certain cookies may affect your ability to use some features of this website, such as the quote basket.
6. Analytics, Performance, and Security Tools
We may use third-party tools to understand website traffic, monitor performance, and maintain security. These tools may collect technical information such as pages visited, time spent on pages, device and browser information, and general geographic location based on IP address. No personally identifiable information is shared with analytics providers except where necessary for security purposes.
Our hosting infrastructure uses CDN and security services (including Cloudflare) to improve website availability and protect against malicious traffic.
7. Cloudflare Turnstile and Anti-Spam Checks
Our contact and quote request forms use Cloudflare Turnstile, a privacy-focused anti-spam verification tool. When you complete a form, Turnstile performs a background check to verify that the submission is coming from a real person rather than automated software.
Cloudflare Turnstile may collect technical signals from your browser to perform this verification. This process does not require you to solve a CAPTCHA puzzle and is designed to be as non-intrusive as possible. Cloudflare’s privacy practices are described in their own privacy policy at cloudflare.com/privacypolicy.
8. How We Use Your Information
We use the information we collect to:
- Respond to your contact or quote request
- Prepare and send wholesale price quotations
- Follow up on submitted inquiries
- Communicate about project requirements, availability, and pricing
- Improve website content, performance, and usability
- Detect and prevent spam, abuse, and fraudulent submissions
- Maintain website security and operational stability
We do not use your personal information for unsolicited marketing without your consent and do not sell your information to third parties.
9. How We Share Information
We do not sell, rent, or trade your personal information. We may share information in the following limited circumstances:
- Service providers — we work with trusted third-party providers for hosting, email delivery, security verification (including Cloudflare), and analytics. These providers access only the data they need to perform their service and are not permitted to use it for other purposes.
- Legal requirements — we may disclose information if required by applicable law, regulation, or lawful government request.
- Business transfers — in the event of a merger, acquisition, or asset transfer, information may be transferred to the relevant parties, subject to equivalent data protection commitments.
10. Data Retention
We retain personal information submitted through forms for as long as necessary to respond to your inquiry, manage our business relationship with you, and comply with any applicable legal or operational requirements. Technical and analytics data is retained according to the configuration of the tools used and generally does not persist beyond the period needed for its stated purpose.
If you wish to request deletion of your data, please contact us using the details in Section 17.
11. Data Security
We take reasonable technical and organisational measures to protect the information we collect against unauthorised access, disclosure, alteration, or loss. Our website is served over HTTPS. However, no internet transmission is completely secure, and we cannot guarantee absolute security of information transmitted to or from our website.
12. International and Third-Party Processing
Our website uses third-party infrastructure and services that may process data in countries outside the UAE. These include hosting providers, CDN services, anti-spam verification tools, and analytics platforms. Where this occurs, we rely on the data protection standards and contractual commitments of those service providers.
13. Your Rights and Requests
You may have rights regarding your personal data depending on applicable laws. These may include:
- The right to request access to information we hold about you
- The right to request correction of inaccurate information
- The right to request deletion of your information, where applicable
- The right to object to certain uses of your information
To make a request, please contact us at [email protected]. We will respond within a reasonable time.
14. Children’s Privacy
This website is intended for use by businesses and adults. We do not knowingly collect personal information from children under the age of 18. If you believe a child has submitted information through our website, please contact us so we can remove it.
15. Links to Third-Party Websites and Services
Our website may include links to third-party websites, tools, maps, or social media platforms. We are not responsible for the content, privacy practices, or data handling of any external site or service. We encourage you to review the privacy policies of any third-party sites you visit.
16. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. Updated versions will be published on this page. Continued use of the website after any update constitutes acceptance of the revised policy.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
- Email: [email protected]
- Phone / WhatsApp: +971 52 650 7709
- Address: Dubai, United Arab Emirates